For any customer care needs, please call us at 1-800-723-3532. International customers, please call (949) 609-8796. Or, please email us at firstname.lastname@example.org.
How do I create an account?
Creating an account at Saddleback Resources is quick and easy. Click here and register yourself. You'll receive an email shortly to confirm your account registration.
Prior to placing your order, make sure you're logged into your account. After you've placed your first order in your new account, the system will save your billing and shipping address. These addresses will automatically be dropped into future orders to save you time during your checkout process—and, of course, you can edit these addresses at anytime. Please note: we DO NOT store any credit card information.
Is my information safe on SaddlebackResources.com?
Encryption and Secure Ordering:
Shopping online is safe, easy and secure. Our site offers secure ordering for any customer whose Internet browser supports it. Our order process uses a Secured Socket Layer, or SSL for short, which protects your credit card and order information while it travels across the Internet to us. This means that your Internet browser and our Internet server communicate via a secure SSL connection. Your credit card remains encrypted the entire time. We are certified as a secure site.
How do you know your browser is in secure mode?
Any browser in secure mode will display a site address beginning "https://" rather than the standard "http://". When you see the "s," you know your browser is in secure mode. In addition, most browsers indicate SSL encryption by displaying a padlock icon, either in the URL address bar, or in the footer of your browser.
How can I pay for my order?
You may make a payment on your order via a credit card or a check or money order.
To make a payment using a credit card, please call the Customer Care team at 1-800-723-3532 or email email@example.com. To make a payment by check or money order, access the My Account section to search for the appropriate order. Print an invoice an invoice directly from your browser to send with your check. Your order will ship once your check payment is received and processed.
Please makes checks payable to Saddleback Resources and mail payments to:
Rancho Santa Margarita, CA 92688
Accepted Payment Methods:
We accept American Express, Visa, Discover, Mastercard, PayPal, and checks or money orders denominated in U.S. dollars.
I have a problem with my order. What do I do?
If something is wrong with a Saddleback Resources order, we certainly want to help you. Please read the information below for more on how to proceed.
Do you need to cancel an order?
Please speak to a Customer Care respresentative at 1-800-SADDLEBACK (723-3532). Orders are released to our warehouse for fulfillment and shipping as soon as your order is placed, so be sure to contact us right away if you want to cancel your order.
Did you receive a damaged or defective item?
We apologize for the inconvenience. Please call the Customer Care team at 1-800-723-3532 or email firstname.lastname@example.org to request a reshipment of the damaged or defective item and learn how to return the item if needed.
Did you receive the wrong item or an item you didn't order?
We apologize for the inconvenience. Please call the Customer Care team at 1-800-723-3532 or email email@example.com to request a corrected shipment and learn how to return the item if needed.
Are you missing an item?
First, you can check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock, we may have split your order into multiple shipments, which would be indicated on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized.
You may review the order summary in My Account for estimated delivery dates for every shipment associated with your order.
However, if the item should have been included in the shipment, we apologize for the inconvenience. Please call the Customer Care team at 1-800-723-3532 or email firstname.lastname@example.org to request an expedited shipment of the missing item.
Wondering where your order is?
If you have not yet received your order and think that you should have by now, please make sure you've received the Shipment Notification email automatically generated when your order ships. That email will contain a shipment tracking number with updated availability information and estimated delivery dates.
Need further assistance?
Please call the Customer Care team at 1-800-723-3532 or email email@example.com. Please include as much information as possible, such as the nature of the defect or damage or the name of any missing items.
What is your shipping policy?
Click here to learn more about our shipping policy.
What is your return policy?
Click here to learn more about our return policy.