Upon authorization, you may return unopened purchases received from Saddleback Resources within 60 days of delivery for a refund of the product cost excluding shipping and less a 15% restocking fee. Discounted campaign resources are not returnable

For Returns without a manufacturers’ defect or Saddleback Resource error:

1. In order for your return to be accepted at the warehouse, you MUST contact Customer Care by telephone at (800) 723-3532. to receive a Return Authorization number (RA) and special return instructions. Returns are subject to approval.
2. You are responsible to pay for the shipping cost of the return. We recommend using a shipping method that you can track, as we are not responsible for lost or damaged shipments.
3. Please return product in the original packaging, and include a copy of your Packing List in the box. If you don’t have your Packing List, inform Customer Care when you call the office.
4. Please allow 6 to 8 weeks for credit processing. Your credit will be refunded in the same method as your payment for that order.

Shortages: Please call (800) 723-3532.

Damaged and Defective Items:

Call Customer Care at (800) 723-3532. for instructions. We will arrange for UPS to pick up your order.

• If we are replacing the product, there will be no additional charge to you.  Shipping charges are non-refundable

Discontinued products, sale items, DVDs, CDs and downloadable resources are non-returnable and non-refundable.

If you need to cancel your order, please speak to a Customer Care representative personally by 3:00 p.m. PST on the same day you placed your order.

If you have a question on our policies, please email us info@saddlebackresources.com