Do you need to cancel or change an order that has not yet entered the shipping process?
You may contact the Customer Care department to cancel or change a portion of or an entire order that has not yet entered the shipping process (usually by 3:00 p.m. PST on the same day you placed your order).

Did you receive a damaged or defective item?
We apologize for the inconvenience. You may contact the Customer Care department to request a reshipment of the damaged or defective item and learn how to return the item if needed.

Did you receive the wrong item or an item you didn't order?
We apologize for the inconvenience. You may contact the Customer Care department to request a corrected shipment and learn how to return the item if needed.

Are you missing an item?
First, you can check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock, we may have split your order into multiple shipments, which would be indicated on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized.

You may review the order summary in My Account for estimated delivery dates for every shipment associated with your order.

However, if the item should have been included in the shipment, we apologize for the inconvenience. You may contact the Customer Care department to request an expedited shipment of the missing item.

Wondering where your order is?
If you have not yet received your order and think that you should have by now, you may review the order summary in My Account. There you will find updated availability information, estimated delivery dates, and even shipment tracking numbers when the carrier has made them available.

Need further assistance?
Please Contact Us. Please include as much information as possible, such as the nature of the defect or damage or the name of any missing items.