SaddlebackResources.com wants your online experience to go as smoothly as possible. If you are receiving an error message or having other difficulties completing our online order form, please read through the suggestions below.

Unsure if your order went through?
Sometimes an order will be successfully submitted even if you get an error message on the last step. You can check the list of recent orders in My Account to see if the order was successfully submitted.

Is your Shopping Cart empty?
If your Shopping Cart is empty or items are missing from it, it may be that you are not logged into your account. Click here to log into your account.

Error message on payment page.
If you receive an error message on the payment page, it may be that a typo occurred when entering the credit card number, type or expiration date. Verify the entries and resubmit the payment. If all credit card information has been entered correctly, please Contact Us for more assistance.

Promotion code is not accepted.
If you receive an error when entering a promotion code, it may be that a typo occurred when entering the code. Verify the entry and resubmit the promotion. If the promotion code has been entered correctly, please Contact Us as the order may not meet the qualifications for using the promotional code.

System Error.
We apologize for any inconvenience. These errors usually occur for only a short time. Please return to our Web site and try again later.