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Assistance for New Customers

SaddlebackResources.com gives you the convenience of ordering resource tools directly via the Internet at any time.
This page addresses on-line ordering, discounts, additional charges, registration, and security issues. Click on a topic to view a description of the subject:

Ordering
Selected items may be added to your own shopping cart as you browse the catalog and resource pages. The accumulated shopping list may be reviewed at any time by clicking on the Shopping Cart icon at the top of any page.

You may place items in your shopping cart from the catalog pages by clicking on the words "add to cart" (or “backorder” or “pre-order” if applicable). When you click on "add to cart" for a given item, a quantity of one is added to your shopping cart. You can increase the quantity of the resource you what by entering a new number in quantity box of the shopping cart and then click on "update cart."

Items may also be ordered from individual resource pages, which may be accessed by clicking on the title on the catalog pages. The desired quantity of a resource may be entered in the Enter Quantity box, then click on "add to cart". The Shopping Cart page is displayed showing the desired quantity of the resource item added to your list.

The Shopping Cart page allows you to:
- Change the quantity of an item by clicking on the Quantity entry box
- Change details of an event by clicking on “edit” for that event
- Delete an item by clicking on the Remove check box for that item
- Enter the changes to your order by clicking on "update cart"
- Return to the home page by clicking on "continue shopping"
- Complete the ordering process by clicking on "proceed to checkout"

Please be sure to enter any changes to your shopping list by clicking on "update cart" prior to leaving this page.

When you have finished your shopping list, you may click “proceed to checkout” to complete the ordering process. The checkout process will ask you to log into the system or create an account if you are a new customers. Next, if you have added a campaign to your shopping cart, the process will request information about the organization hosting the campaign. If you have added a conference for multiple registrants to your shopping cart, the process will request information (Name and email address) for each registrant.

Next the process will ensure that correct shipping, billing and invoice addresses (as needed) are associated with the order. Finally, promotions and payment may be applied to the order. The Order Verification page is then displayed. When all of the information on this page is correct, place your order by clicking on "place order". The Order Confirmation page will display to confirm your order and shows an order reference number which you may use when inquiring about your order. Your shopping list will then be cleared. If you subsequently decide to order additional items, a new shopping list will be started for you.

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Additional Charges
We are required to collect California state sales taxes at a rate of 7.75% and Tennesse state sales taxes at a rate of 9.25%. If the state given in your shipping address is California or Tennessee, the sales taxes will be added to your total amount, as shown on the Order Confirmation page.

Shipping/Handling Charges are calculated on weight, shipping distance, shipping type and handling. You will be shown your total shipping/handling charge at checkout. You also have the option to select a different shipping method or expedited shipping at checkout.

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Security
The security of information you provide to us is of utmost importance to SaddlebackResources.com. We use data encryption and secure links for all pages to and from our Web site which contain your personal information, such as credit card numbers or passwords.