You may make a payment on your order via a credit card or a check or money order.
To make a payment using a credit card, contact the Customer Care department. To make a payment by check or money order, access the My Orders section for the appropriate order. You can then click on the "Need to Print an Invoice?" button to print an invoice/receipt to send with your check. Your order will ship once your check payment is received and processed.
Please makes checks payable to "SaddlebackResources" and mail payments to:
Rancho Santa Margarita, CA 92688
Accepted Payment Methods:
We accept American Express, Visa, Discover, Mastercard, PayPal and checks or money orders denominated in U.S. dollars.
Find a Product
The SaddlebackResources.com product selection is categorized by product category.
Product categories are listed on each page on the top tabs and the left navigation menu. Click on a product category and all products associated with that category will display. You can optionally use the Product Search function at the top right of each page to search for products by key words. Additionally, you can contact a customer care representative Monday through Friday from 6:00am-4:00pm (PST ) by calling 1 (800) SADDLEBACK (723-3532).
You must call Customer Care to receive authorization to return a product. Upon authorization, you may return unopened purchases received from Saddleback Resources within 60 days of delivery for a refund of the product cost excluding shipping and less a 15% restocking fee. CD's, DVD's, Kits or other media may only be returned if unopened.
For Shortages, Damaged and Defective Items:
To Return Unopened Items:
If you need to cancel your order, please speak to a Customer Care representative at 1-800-SADDLEBACK (723-3532). Orders may be cancelled or modified any time prior to when they are released for processing. Orders are released multiple times a day, so be sure to contact us right away if you want to cancel or change your order.
Wondering about the status of an order? Want to change your account information? Whatever you need to do, you can do yourself via My Account.
Simply visit the links for more specific information, or click the link in the top right corner of this page to visit My Account now. We'll ask you to sign in with the e-mail address and password associated with your account. (If you forgot your password, we can send it to your email address.)
If you are a new customer and haven't placed an order with us yet, you do not need to register or open an account with us first. You will create an account at the time that you place your first order. For more help on ordering, see the info below.
Via My Orders in My Account you can review the details and status of any order you have placed. For orders that have already been shipped, you can confirm the date and method of shipment, an estimated date of arrival, and a tracking number, if applicable.
Please note: Due to the volume of packages we ship each day, it is impossible to locate and make changes to any package once it has entered the shipping process.
From My Account, you can maintain the following Account Settings of your account.
You may update or reset the Email Address and Password associated with your account.
The Manage Address Book allows you to view, edit, add, and delete your billing shipping names & addresses.
You may Edit My Wishlist page which displays wishlist items with options like edit/remove and add to cart.
My Product Reviews displays a page to show reviewer profile and all the reviews. You may edit/remove reviews here.
If something is wrong with a SaddlebackResources.com order, we certainly want to help you. Please read the information below for more on how to proceed.
Do you need to cancel or change an order that has not yet entered the shipping process?
Please speak to a Customer Care respresentative at 1-800-SADDLEBACK (723-3532). Orders may be cancelled or modified any time prior to when they are released for processing. Orders are released multiple times a day, so be sure to contact us right away if you want to cancel or change your order.
Did you receive a damaged or defective item?
We apologize for the inconvenience. You may contact the Customer Care department to request a reshipment of the damaged or defective item and learn how to return the item if needed.
Did you receive the wrong item or an item you didn't order?
We apologize for the inconvenience. You may contact the Customer Care department to request a corrected shipment and learn how to return the item if needed.
Are you missing an item?
First, you can check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock, we may have split your order into multiple shipments, which would be indicated on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized.
You may review the order summary in My Account for estimated delivery dates for every shipment associated with your order.
However, if the item should have been included in the shipment, we apologize for the inconvenience. You may contact the Customer Care department to request an expedited shipment of the missing item.
Wondering where your order is?
If you have not yet received your order and think that you should have by now, you may review the order summary in My Account . There you will find updated availability information, estimated delivery dates, and even shipment tracking numbers when the carrier has made them available.
Need further assistance?
Please Contact Us. Please include as much information as possible, such as the nature of the defect or damage or the name of any missing items.
In the Order Information section of My Account you may review the details or status of any order you have placed. For orders that have already shipped, you may confirm the ship and estimated delivery dates, shipping method and tracking number.
If you are a new customer and haven't placed an order with us yet, you do not need to register or open an account with us first. You will create an account at the time that you place your first order.
SaddlebackResources.com gives you the convenience of ordering resource tools directly via the Internet at any time. This page addresses on-line ordering, discounts, additional charges, registration, and security issues.
Selected items may be added to your own shopping cart as you browse the catalog and resource pages. The accumulated shopping list may be reviewed at any time by clicking on the Shopping Cart icon at the top of any page.
You may place items in your shopping cart from the catalog pages by clicking on the words "add to cart" (or "backorder" or "pre-order" if applicable). When you click on "add to cart" for a given item, a quantity of one is added to your shopping cart. You can increase the quantity of the resource you what by entering a new number in quantity box of the shopping cart and then click on "update cart."
Items may also be ordered from individual resource pages, which may be accessed by clicking on the title on the catalog pages. The desired quantity of a resource may be entered in the Enter Quantity box, then click on "add to cart". The Shopping Cart page is displayed showing the desired quantity of the resource item added to your list.
The Shopping Cart page allows you to:
Please be sure to enter any changes to your shopping list by clicking on "update cart" prior to leaving this page.
When you have finished your shopping list, you may click "proceed to checkout" to complete the ordering process. The checkout process will ask you to log into the system or create an account if you are a new customers. Next, if you have added a campaign to your shopping cart, the process will request information about the organization hosting the campaign. If you have added a conference for multiple registrants to your shopping cart, the process will request information (Name and email address) for each registrant.
Next the process will ensure that correct shipping, billing and invoice addresses (as needed) are associated with the order. Finally, promotions and payment may be applied to the order. The Order Verification page is then displayed. When all of the information on this page is correct, place your order by clicking on "place order". The Order Confirmation page will display to confirm your order and shows an order reference number which you may use when inquiring about your order. Your shopping list will then be cleared. If you subsequently decide to order additional items, a new shopping list will be started for you.
We are required to collect California state sales taxes at a rate of 8.75% and Tennesse state sales taxes at a rate of 9.25%. If the state given in your shipping address is California or Tennessee, the sales taxes will be added to your total amount, as shown on the Order Confirmation page.
Shipping/Handling Charges are calculated on weight, shipping distance, shipping type and handling. You will be shown your total shipping/handling charge at checkout. You also have the option to select a different shipping method or expedited shipping at checkout.
The security of information you provide to us is of utmost importance to SaddlebackResources.com. We use data encryption and secure links for all pages to and from our Web site which contain your personal information, such as credit card numbers or passwords.
Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Customer agrees to assume all risk associated with selecting a USPS non-trackable shipment method. As we cannot track these orders, we do not guarantee USPS shipments against loss, theft, delays, or damage. Lost, undelivered, and abandoned orders cannot be refunded. All international orders are non-returnable and non-refundable. For additional international shipping options please call 949.609.8796 or Email Us Here.
Accepted Payment Methods:
We accept American Express, Visa, Discover, Mastercard and checks or money orders denominated in U.S. dollars.
When placing an online order, you may pay with a credit card using our secure encrypted payment system.
To make a payment by check or money order, access My Orders and select your order. Click on the "Need to Print an Invoice?" button and print a copy of the invoice/receipt to send with your check. Your order will not be released for processing until your check is received and posted to your order.
Please makes checks payable to "Saddleback Resources" and mail payments to:
Rancho Santa Margarita, CA 92688
Encryption and Secure Ordering:
Shopping online is safe, easy and secure.
Our site offers secure ordering for any customer whose Internet browser supports it, which includes all Netscape and Internet Explorer browsers above version 1.0. Our order process uses a Secured Socket Layer, or SSL for short, which protects your credit card and order information while it travels across the Internet to us. This means that your Internet browser and our Internet server communicate via a secure SSL connection. Your credit card remains encrypted the entire time.
We are certified as a secure site.
How do you know your browser is in Secure Mode?
Any browser in secure mode will display a site address beginning "https://" rather than the standard "http://". When you see the "s," you know your browser is in secure mode.
In addition, most browsers indicate SSL encryption by displaying a specific icon. In Microsoft's Internet Explorer, you'll see a padlock symbol in the lower left corner of your browser window when the browser is in secure mode. If you're using Netscape, look for a padlock in the lower left corner of your browser window: it is open in standard mode and closed in secure mode.
SaddlebackResources.com wants your online experience to go as smoothly as possible. If you are receiving an error message or having other difficulties completing our online order form, please read through the suggestions below.
Unsure if your order went through?
Sometimes an order will be successfully submitted even if you get an error message on the last step. You can check the list of recent orders in My Account to see if the order was successfully submitted.
Is your Shopping Cart empty?
If your Shopping Cart is empty or items are missing from it, it may be that you are not logged into your account. Click here to log into your account.
Error message on payment page.
If you receive an error message on the payment page, it may be that a typo occurred when entering the credit card number, type or expiration date. Verify the entries and resubmit the payment. If all credit card information has been entered correctly, please Contact Us for more assistance.
Promotion code is not accepted.
If you receive an error when entering a promotion code, it may be that a typo occurred when entering the code. Verify the entry and resubmit the promotion. If the promotion code has been entered correctly, please Contact Us as the order may not meet the qualifications for using the promotional code.
We apologize for any inconvenience. These errors usually occur for only a short time. Please return to our Web site and try again later.
All resources on this website are shipped from Rancho Santa Margarita, California.
Estimating your shipment arrival date: TYPICAL SHIPMENTS TAKE 6-10 BUSINESS DAYS TO ARRIVE. When calculating the arrival date of your shipment, there are three factors to take into account: processing time, shipping time and holidays/weekends.
Depending on the item(s) you purchase and the location to which the items will be delivered the warehouse determines what shipping carrier will be utilized for your order. Tracking information may not be available for some shipments. Click Tracking your package for more information.
Please contact Customer Care when…
NOTE FOR CANADIAN CUSTOMERS: All customs, duties and fees will be payable C.O.D.
CLICK HERE for more information.
The map below provides estimated (approximate) Standard shipping times to the US.
Saddlebackresources.com is committed to delivering your order as quickly as possible. If you have further questions, please email firstname.lastname@example.org.
The above shipping policies assume that the items requested are in stock and not on back order.
Estimating your shipment arrival date: TYPICAL SHIPMENTS TAKE 3-7 BUSINESS DAYS TO ARRIVE. UPS Delivers M-F ONLY. When calculating the arrival date of your shipment, there are three factors to take into account: processing time, shipping time and holidays/weekends.
Tracking information may not be available for some shipments. Click Tracking your package for more information.
PLEASE NOTE: If your package is being sent via US Postal Service, delivery times vary. We will ship the item ASAP but we cannot guarantee the day when the item(s) will arrive.
The My Orders section of My Account allows you to view the details or status of any order you have placed. Additionally, for orders that have already shipped, you may confirm the ship and estimated delivery dates, shipping method and a tracking number.
After accessing the My Orders listing of all orders you have placed, click on the "view order" button next to the order whose shipping details you want to research. An estimated delivery date will display. However, you may also click the "track your package" button to access the associated vendor's web site to view details of the delivery process. If a shipment has already been delivered, the delivery day will display.
"Order Pending:" This message means that tracking is not yet available for your order. Tracking does not begin until the processing time is complete and the shipment has left the warehouse. See Shipping Policies for further information about processing time and shipping time.
NOTE: Tracking information may not be available for some shipments. Items shipped via U.S. Postal Service do not include package tracking and delivery is not guaranteed, nor is SaddlebackResources.com responsible for lost U.S. Postal Service shipments.
Upon authorization, you may return unopened purchases received from Saddleback Resources within 60 days of delivery for a refund of the product cost excluding shipping and less a 15% restocking fee. Discounted campaign resources and other items as noted on our website, www.saddlebackresources.com, are not returnable.
Discontinued products, sale items, Kits, DVDs, CDs and downloadable resources are non-returnable and non-refundable.
If you have a question on our policies, please email us email@example.com.
Your privacy is important to us, so we do everything possible to protect any information provided to us online. The following policies are meant to help you enjoy the time you spend here.
THE INFORMATION WE COLLECT
We use the information we collect to improve the content of our Web page, notify customers about updates to our Web site and contact customers for marketing purposes. Where possible, our Web server automatically recognizes the domain name of customers who visit our site. Apart from this domain name, we collect only the e-mail addresses of those who communicate with us via e-mail and any information that a customer volunteers (such as survey information and/or site registrations).
You may receive periodic e-mail notifications from us about new products and services or upcoming events. If you prefer not to receive e-mail from us, please click here to cancel your subscription.
If you supply us with your postal address on-line you may receive periodic mailings from us with information about new products and services or upcoming events. If you prefer not to receive such mailings, please click here to let us know. You may also receive mailings from other reputable companies. You can, however, have your name put on our "do-not-share list" by contacting us on that page as well. Please provide us with your exact name and address, and we will be sure to remove your name from the list we share with other organizations.
Encryption and Secure Ordering:
Shopping online is safe, easy and secure. Our site offers secure ordering for any customer whose Internet browser supports it, which includes all Netscape and Internet Explorer browsers above version 1.0. Our order process uses a Secured Socket Layer, or SSL for short, which protects your credit card and order information while it travels across the Internet to us. This means that your Internet browser and our Internet server communicate via a secure SSL connection. Your credit card remains encrypted the entire time.
We are certified as a secure site.